shipping & returns

Shipping Policy

When ordering items from Berings.com, customers can expect their purchases to be shipped via UPS, or Bering’s own local delivery service. The shipping costs are determined at the checkout stage, once the billing and shipping details have been provided. It’s important to note that a valid street address is necessary to ensure delivery. Orders are shipped using standard ground transportation, which typically takes between 7 to 10 business days, excluding the processing time of approximately 1 to 2 business days for items that are in stock. Please be aware that the business days for shipping and processing are Monday through Friday, not including holidays, and at present, express shipping options are not available online. The estimated time does not include personalized or gift-wrapped items. Please allow additional time for these items.

Processing times may be longer during holidays and sales events (3-5 business days). For a more precise estimated time of arrival, please reach out to customer service.

Currently, Bering’s does not offer shipping to Hawaii or Alaska.

Shipping is currently unavailable for P.O. Box and APO/FPO addresses.

Gift cards are dispatched via UPS and are not eligible for mailing (USPS). They are considered equivalent to cash and require insurance via trackable methods.

Return Policy

We trust you will be satisfied with your Bering’s purchase. However, should you decide the merchandise is not satisfactory, Bering’s return policy is stated below:

You can return the merchandise by mail or in person at any Bering’s location. If you opt to mail it back, please be aware that postage costs will be your responsibility. For your peace of mind, we suggest insuring the package and using a method that allows tracking.

Shipping/handling and gift wrap charges are non-refundable. If your package is returned by UPS due to failure to pick up or undeliverable address, the shipping charge is non-refundable. Additionally, items that have been personalized are not eligible for return.

Address package to:
Bering’s
**Internet Department
6102 Westheimer
Houston, Texas 77057

**Please direct returns as follows: Internet Department for online orders, Registry Department for registry returns, or the respective department for phone orders/in-store purchases, such as Housewares, Gift Shop, Hardware, Plumbing, Electrical, Lawn & Garden, or Baby Department.

Bering’s will provide a refund in the same form and amount as the original payment made (including sales tax), or Bering’s will issue a gift card for the amount of the return, provided all of the following conditions are met:

Merchandise must be returned within thirty (30) calendar days of purchase and should be in its original, unused condition unless there is a manufacturer’s defect. It must also be accompanied by a note that includes the Order Confirmation number, your name, address, and whether you prefer an exchange or a refund, along with the reason for the return.

Once your return is received and inspected, we will send you an email confirming receipt of your returned item(s). We will also notify you of the approval or rejection of your refund.

Once approved, your refund will be processed, and a credit will automatically be applied to your account in the same method as the original payment. Please allow up to two billing cycles for the credit to appear on your statement.

Failure to collect an In-Store Pickup order within 14 days will lead to the order being cancelled and refunded.*

*Excludes sale/discontinued/special order/personalized merchandise. 

Contact Customer Service

For damaged or defective items, please reach out to customer service within 30 days of receipt. Ensure you have the following details available from your confirmation email: the order number, your email address, and your phone number.

Frequently Asked Questions

SALE ITEMS

Only regular priced item(s) may be refunded, unfortunately sale item(s) cannot be refunded and returned. Sale item(s) may be replaced with the same item(s) if they are defective or damaged when received.

NON-RETURNABLE MERCHANDISE

The following items cannot be returned:

• Sale items
• Discontinued items
• Special order items
• Customized/Monogrammed items