shipping & returns

Shipping Policy

When ordering items from Berings.com, customers can expect their purchases to be shipped via UPS, or Bering’s own local delivery service. The shipping costs are determined at the checkout stage, once the billing and shipping details have been provided. It’s important to note that a valid street address is necessary to ensure delivery. Orders are shipped using standard ground transportation, which typically takes between 7 to 10 business days, excluding the processing time of approximately 3-4 business days for items that are in stock. Please be aware that the business days for shipping and processing are Monday through Friday, not including holidays, and at present, express shipping options are not available online. The estimated time does not include personalized or gift-wrapped items. Please allow additional time for these items.

**Processing times may be longer during holidays and sales events (3-5 business days). For a more precise estimated time of arrival, please reach out to customer service.

Currently, Bering’s does not offer shipping to Hawaii or Alaska.

Shipping is currently unavailable for P.O. Box and APO/FPO addresses.

**Please visit the FAQ section for additional information regarding Bridal Registry order processing.

If the manufacturer provided individual packaging, then you will receive it as well. We receive items in bulk from manufacturers. This means that sometimes we do not have each item individually boxed or have the original packaging, but we do securely wrap each item to insure safe arrival.

Gift cards are dispatched via UPS and are not eligible for mailing (USPS). They are considered equivalent to cash and require insurance via trackable methods.

Return Policy

We trust you will be satisfied with your Bering’s purchase. However, should you decide the merchandise is not satisfactory, Bering’s return policy is stated below:

Online Purchases: Merchandise must be returned within thirty (30) calendar days of delivery and should be in its original, unused condition. It must also be accompanied by a copy of the Order Confirmation email and noted whether you prefer an exchange or a refund, along with the reason for the return.

In-store Purchases: No returns without receipt or after 30 days. If you need help locating the receipt please stop by or call us at 713-785-6400 for assistance and have the following info ready: Are you or the original purchaser a loyalty account holder, date of purchase, location of purchase and purchaser name.

You can return the merchandise by mail or in person at any Bering’s location. If you opt to mail it back, please be aware that postage costs will be your responsibility. For your peace of mind, we suggest insuring the package and using a method that allows tracking.

Address package to:
Bering’s
Internet Department
6102 Westheimer
Houston, Texas 77057

**Please direct returns as follows: Internet Department for online orders, Registry Department for registry returns, or the respective department for phone orders/in-store purchases, such as Housewares, Gift Shop, Hardware, Plumbing, Electrical, Lawn & Garden, or Baby Department.

Shipping/handling and gift wrap charges are non-refundable. If your package is returned by UPS due to failure to pick up or undeliverable address, the shipping charge will not be refunded.

Once approved, your refund will be processed, and a refund will automatically be applied to your account in the same method as the original payment. Please allow up to two billing cycles for the credit to appear on your statement.

Failure to collect an In-Store Pickup order within 14 days will lead to the order being cancelled and refunded. *

*Excludes sale/discontinued/special order/personalized merchandise. 

Contact Customer Service

For damaged or defective items, please reach out to customer service within 30 days of receipt. Ensure you have the following details available from your confirmation email: the order number, your email address, and your phone number.

Non-Returnable Merchandise

The following items cannot be returned:

• Sale items (may be replaced with same item(s) if they are defective or damaged when received. )
• Discontinued items
• Special order items
• Customized/Monogrammed items

The following Brands cannot be returned:

• Ankarsrum
• Vita-Mix
• Miele