shipping & returns
Items ordered through Berings.com are shipped through UPS, USPS or Local Bering’s Delivery. A street address is required for delivery. Merchandise will be delivered standard ground transportation, which takes 7-10 business days. We do not offer express shipping online at this time. Processing time for in stock items is approximately 2 business days. Business days are Monday through Friday, excluding holidays. Delivery times do not include processing time.
At this time Bering’s does not ship to Hawaii or Alaska.
Currently shipping is not available for P.O. Box and APO/FPO addresses.
Gift Cards are shipped UPS and FedEx because they can not be mailed. They are treated as cash and must be insured.
Bering’s does not ship alcohol based products via Express Delivery or to military facilities. Please select Regular Delivery for the shipment of these items.
We trust you will be satisfied with your Bering’s purchase. However, should you decide the merchandise is not satisfactory, Bering’s return policy is stated below:
The merchandise may be mailed back to us, or returned in person to either Bering’s location. Please note that if you choose to mail the merchandise back, you will be responsible for the postage. We recommend that you insure the package and ship via a traceable method. No refunds are given on shipping and handling charges. Personalized items cannot be returned.
Address package to:
Houston, Texas 77057
Bering’s will issue a refund in the form and amount of the original tender paid (including sales tax) or Bering’s will issue a Bering’s Gift Card in the amount returned, when each of the following conditions has been met:
The merchandise must be returned within thirty (30) calendar days of purchase; and the merchandise must be in its original, unused condition unless there is a manufacturer’s defect; and the merchandise must be accompanied by either the original Bering’s Receipt, or a note including the Order Confirmation number, your name, address, your preference of exchange or refund, and the reason for your return.
Once your return is received and inspected, we will send you an email confirming receipt of your returned item(s). We will also notify you of the approval or rejection of your refund.
Upon approval, your refund will be processed, and a credit will automatically be applied in the same form as the original payment type. Please allow up to 2 billing cycles to see your credit on your statement.
Contact Customer Service
Please contact customer service for damaged or defective items within 30 days after the item has been received. Have this information handy from your confirmation email containing: Order number, your email address and your phone number.
Only regular priced item(s) may be refunded, unfortunately sale item(s) cannot be refunded and returned. Sale item(s) may be replaced with the same item(s) if they are defective or damaged when received.
The following items cannot be returned:
- Sale items
- Discontinued items
- Special order items
- Customized/Monogrammed items